Terms & Conditions

With power comes responsibility, and we take ours seriously.

Like all products, WONDERFACTORY fine prints - printed, laminated, framed in alumunium, plexiglas or otherwise - need care in its handling. To ensure that your purchased works of art maintain its beauty and appeal, you should not expose them to direct sunlight, hang them directly above heating appliances or expose them to a higher level of humidity than expected in a normal living room. Photographs, laminations and frames are therefore not suitable for external areas, cellars, bathrooms or kitchens. Our products with matt sheen or acrylic glass and frames are very sensitive to scratches and dirt and are best handled with gloves or equivalent protection.

The contractual partner and user of these Terms & Conditions is
Awontory (Private) Limited
No.5 Kallang Way #06-01
Singapore 347494
E-mail: ask@wonderfactory.art

Our terms and conditions have been drafted to regulate the transactional relationship between you and us and are intended to be both binding and fair. The basis for any order or contract will therefore always be the following General Terms and Conditions of 'WONDERFACTORY' under Awontory (Private) Limited, and you acknowledge and confirm you are aware of them and agree to their application when you place an order with us.

Section 1: Scope

The following General Terms and Conditions in their most current version at the time of order shall exclusively govern the business relationship between Awontory (Private) Limited, here operating under the brand WONDERFACTORY (in the following ‘WONDERFACTORY’), and the orderer. WONDERFACTORY shall not recognise any differing terms set out by the orderer unless such conditions have been expressly agreed to by WONDERFACTORY in writing.

Section 2: Conclusion Of Contract

The display of products in the online shop does not constitute a legally binding offer; it is a non-binding online catalogue only. The products you have selected by pressing the “Add to cart” button are summarised again for you in an order overview at the end of the order process. By clicking the button “Checkout”, you send your order details and make a binding declaration to WONDERFACTORY that you want to purchase the products listed there (Offer). We automatically accept your offer upon receipt of your order. Directly after sending the order, you will receive an email with an order and contract conformation, in which the details of your order are listed again.

The text of your order is saved by us and upon request can be sent to you after completion of your order. For your own protection, WONDERFACTORY recommends printing out the order details and the General Terms and Conditions applicable at the time of order. The contractual language is English.

Please note that we sell all products in limited quantities only.

Section 3: Cancellation & Exchange

Please note that artworks with custom mounting/framing (“select a custom presentation”) as well as unmounted/unframed photo prints are excluded from the right to cancellation/withdrawal, as they are custom-produced to your individual specifications.

You have the right to exchange products that are faulty.

The cancellation policy lasts 14 days from:

A) The day on which you – or a third party named by you who is not the shipping service – take/takes the goods into possession, if you ordered one item or multiple items in a single order, and the item(s) arrive(s) in a single delivery.


B) The day on which you – or a third party named by you who is not the shipping service – take(s) the final goods into possession in the event that multiple items from a single order are shipped separately.

To exercise your right to cancel, you must inform us (Awontory (Private) Limited, No.5 Kallang Way 2A, Singapore 347494 Tel: +65 93385100, e-mail: ask@wonderfactory.toys) of your decision to cancel in a clear, written statement (by letter or e-mail, for instance).

The deadline for the right to cancel will be met as long as your statement indicating you will be exercising the right to cancel is sent within the allotted cancellation period.

Cancellation Terms and Process

Should you cancel the sale contract, we are to refund all payments received from you, including shipping costs (with the exception of additional costs from selecting a different type of delivery than the standard, cost-effective shipping we offer) promptly - at the latest, within 14 days of our receipt of the statement indicating your cancellation. Refunds will be credited back to the original payment method, unless otherwise expressly agreed upon. We can withhold the refund until such time as we have received the returned goods or until you have provided proof of their return shipment, whichever comes first. You are to send the goods back in the original packaging without delay. At the very latest, they must be sent within 14 days of the day you inform us of the cancellation. This deadline is met as long as the return shipment is sent within the allotted fourteen days.

You shall bear the direct cost of return shipping for your order. Typically, goods cannot be returned by normal post. Please contact our Customer Service for more information.

You are only responsible for decreases in the value of goods if, after inspecting their condition, properties, and functionality, the decrease in value can be traced back to your improper handling of the goods.

Section 4: Delivery

Unless agreed otherwise, delivery will be from our production location in Shanghai, China to your address or to the delivery address specified by you. The delivery time is approx. 21 workdays. 

Read more about our delivery here.

Section 5: Edition Certificate With Stamp

For organisational reasons, WONDERFACTORY may also send the orderer the Edition Certificate with the edition details separately – and subject to a delay. In this case, the cancellation period shall only start after receipt of the Editions Certificate. If you exercise your right of cancellation, you must also immediately return the unused Edition Certificate. The purchase price shall not be refunded without receipt of Edition Certificate. The right of cancellation shall lapse if the Edition Certificate is used on the work of art, the frame, the lamination or elsewhere.

Section 6: Prices, Due Date And Payment, Default

The prices online do not include sales tax and shipping costs, which will be added separately. Information about the shipping costs is contained in Section 7 of these Terms and Conditions.

The purchase price is paid on this portal via PayPal or credit card (Visa, Mastercard, American Express, UnionPay, Discover).

Section 7: Shipping Costs

For deliveries worldwide, WONDERFACTORY applies the shipping rates displayed to you at checkout, which include our secure specialty packaging and insurance.

When ordering online, please select the country of the desired shipping destination; the correct shipping costs will then be shown.

Orders with items of different sizes will be shipped at the rate of the largest picture in the order. If, for logistics reasons, WONDERFACTORY splits the order across multiple shipments, you shall not incur additional costs for this.

Section 8: Offsetting, Retention

You only have the right to offset if your counterclaims are legally upheld or are acknowledged by WONDERFACTORY. You also have the right to offset if you complain of defects or assert counterclaims under the same purchase contract. In addition, you are only authorised to exercise the right of retention to the extent that your counterclaim is based on the same contractual relationship.

Section 9: Retention Of Title

Until full and final payment, the delivered goods shall remain the property of WONDERFACTORY.

Section 10: No Granting Of Rights

By buying a photographic print, you are only acquiring material ownership of the print. No other rights are granted or implied. Any reproduction (copying), dissemination, leasing, public exhibition or other analogue or digital use is not permitted unless authorised by law. However, you can resell the print.

Section 11: Collecting, Processing And Using Personal Data

All provisions regarding the protection of your data can be found in our privacy policy.

Section 12: Applicable Law

Singapore law shall apply to the exclusion of the UN Sales Convention.

Last update: 31.12.2019